Payments

How to pay

We don't take card payments. Every payment is made by bank transfer, or — for accommodation and travel booked under InteleTravel terms — through a secure payment link your concierge sends you.

Bank transfer details

Payment is processed by Cherished Group Limited on behalf of Padel Road Trip. That is the name you'll see on your bank statement — every brand in our group banks through Cherished Group Limited.

Your payment reference

Always use the reference shown on your quote, booking or invoice. It's how we match your payment to your trip — a payment without it can take longer to confirm.

When payment is due

Payment is due on receipt of your quote or invoice. Tickets, hospitality and experiences are paid in full to confirm — your place isn't held until payment arrives, and if payment is delayed supplier prices can change and we may need to requote. Where your trip has a deposit and balance, the balance date is shown on your quote and in your customer portal.

Accommodation & travel

Accommodation and travel arranged under InteleTravel terms are paid through a secure payment link from your concierge. This is separate from the bank transfer above.

Keeping your payment safe

We will never change our bank details by email, text or phone. If you receive a message asking you to pay a different account, don't pay — check the details on this page and contact us first at hello@padelroadtrip.com.

After you pay

Once your payment clears we'll confirm by email and your customer portal will show it as paid.